via Payroll Hero |
Introducing Claudine Chan-Cobankiat, Managing Director of Kichitora of Tokyo a 3 location restaurant chain as well as Qrius a small retail chain in the Philippines. She was recently interviewed by Payroll Hero in their blog as one of their featured top executives. Here is their conversation…
You are in both, restaurants and retail – can you tell us a bit more about them?
We’ve learned to wait for the right spot unless it’s a ridiculously good deal.
At what point did the number of stores change how the business is run? I have been told, 1 or 2 stores is ok, but 3+ requires a different management approach, systems, procedures, etc. What was the tipping point?
Yes, you are right. 3 stores was the tipping point for Kichitora as well. Specifically, we had to implement more strict reporting systems. We had to create quality controls teams and overall field operations managers to make sure everything is how it should be and management is informed.
What challenges do you have operating retail business in the Philippines?
To us, it’s always been with manpower and inventory. There are many systems that can minimize human error or theft, but as the saying goes, if there’s a will, there’s a way. As with any business, having the right team to achieve your goal is essential.
How do you come up with names for your stores?
It has always been based on inspiration or we just think of something that defines the brand in one word.
From an HR point of view, what do you do that is unique when it comes to hiring, retaining and growing your workforce?
Usually in our industry, it is considered normal for work to simply be a stepping stone for the staff towards other opportunities. At our companies, we try our best to instill a sense of home and growth as best we can. In short, if you are good, we want to keep you.