By Ana Margarita A. Olar| Foodfindsasia.com | Managing a restaurant is a tough job and could lead to either your own burnout or your subordinate’s burnout. To help you out, here are some useful management skills for restaurant managers:
“It’s not the customer’s job to get along with you. You should get along with the customers.” As a manager, you should try to get along well not only with your customers but also with your subordinates and supervisors as well. Maintain a healthy, harmonious working relationship with your peers.
Love what you do. A work done out of passion is a masterpiece. It’s priceless when you greet and give service with a sincere smile. A tap on your subordinate’s shoulder can boost his confidence. A sincere thank you or praise for a job well done can go a long way.
As a manager, you are responsible in leading a diverse group of people while catering to customers with different needs. Also, you will face day to day challenges. And, additionally you may have come up with ideas to improve your products and services. All of these responsibilities can make your brain “full”. So you need to be systematic, put your ideas into writing, and organize your thoughts. You can also try delegating minor tasks to trusted employees so that you can avoid burnouts.
Knowledge of the Product
Most customers want to try something new in terms of food. And more often it’s either the waiter or the manager who will be asked about the food. So it’s wise to spend some time in the kitchen, talk to the chef and taste the products. It’s a minus factor if the customer asked you about the certain food and you don’t have any idea about it.
Stress Management Skills
Restaurants tend to be a stressful place for the crew but not for the customers. So you must maintain grace and poise even under pressure. Another point is, although your co-workers may not complain about being stressed, the routine pressure of daily work can cause burn out so you must spend some quality time to relieve stress in a variety of ways such as: inviting a motivational speaker, team building activities, weekly meeting about issues and concerns.
Marketing Skills and Profitable Thinking
Of course, the main reason why your restaurant is built is to have a profit. Always be open to new marketing strategies out there such as the social media. This will help you to be visible in the market and to attract more customers.
Continuous Training and Education
Despite the stressful and loaded working hours, restaurant managers should not deprive themselves of continuous personal and professional growth by attending seminars and training. This could widen your knowledge and help sharpen your management skills.